Shipping Policy
Thank you for choosing The Cushion Club. Every piece is handcrafted with care and prepared specifically for your home. Here is everything you need to know about how your order is prepared, shipped, and delivered.
1. Processing & Dispatch Timeline
Because most of our products are made to order or tailored to specific sizes and trims, our standard dispatch timeline is 6 to 7 working days from the date your order and payment are confirmed.
Ready-stock products or items from special promotional events may dispatch earlier, subject to availability.
2. Delivery Partners & Transit Times
Standard orders are shipped via trusted national postal services and courier partners. Once dispatched, deliveries typically arrive within 5 to 6 working days, depending on your delivery pincode and location.
Deliveries to remote or rural areas may take a few additional days based on postal network coverage.
3. Express Delivery & Urgent Orders
If you require your cushion covers urgently for an event, festive celebration, or housewarming, Speed Post and alternative courier options are available for faster transit.
Please inform us via WhatsApp prior to or when confirming your order so we can check production availability and arrange expedited dispatch if possible.
4. Order Tracking
Once your package is handed over to the postal or courier service, we will provide you with a consignment/tracking number directly on WhatsApp. You can use this tracking ID to monitor your shipment’s transit status online.
5. Shipping Address & Contact Information
Please double-check that your complete delivery address, landmark, pincode, and an active phone number are provided when placing your order.
In the event a shipment cannot be delivered and returns to us due to an incorrect address, incomplete details, or recipient unavailability, re-dispatch charges may be applicable.
6. Damaged or Tampered Parcels
We carefully inspect and pack each order to ensure safe transit. However, if your outer package arrives severely damaged or tampered with, please take photos or a short unboxing video before opening and notify us on WhatsApp within 48 hours of delivery.
For more details on damaged or incorrect items, please refer to our Return & Refund Policy.
7. Need Help with Your Shipment?
For any questions regarding shipping timelines, pincode serviceability, or existing orders, reach out to us directly on WhatsApp at +91 90489 44842. We are always happy to help!