Return & Refund Policy
At The Cushion Club, many of our products are made to order or customised specially for each customer. Because of this, we request customers to review all order details carefully before confirming.
1. Made-to-Order / Custom Orders
Items made to your requested size, fabric choice, or custom preferences are not eligible for return, exchange, or cancellation once confirmed.
2. Ready Stock Items
Returns for ready stock items are generally not accepted unless the item received is damaged or incorrect.
3. Damaged / Incorrect Orders
If you receive a damaged item or the wrong product, please contact us within 48 hours of delivery with clear photos and order details.
Once reviewed, we will guide you with a suitable resolution such as replacement, correction, or refund where applicable.
4. Colour Variations
Slight differences in colour may occur due to screen settings, lighting, or photography and will not be considered a defect.
5. Minor Handmade Variations
As some products are handmade or custom finished, small variations in stitching, placement, or finishing may naturally occur and are not considered defects.
6. Refund Processing
If a refund is approved, it will be processed within a reasonable timeframe through the payment method preferred by the customer.
7. Contact Us
For any concerns regarding your order, please reach out to us on WhatsApp. We’re always happy to help.