Privacy Policy
At The Cushion Club, we value your trust and respect your privacy. This policy explains how your information is collected, used, and protected when you visit our website or place an order with us.
1. Information We Collect
When you browse our website or contact us, we may collect details such as:
- Name
- Phone number
- Delivery address
- Product selections, sizes, and customisation preferences
- Messages shared through WhatsApp or other communication channels
2. How We Use Your Information
Your information is used only to help us serve you better, including:
- Confirming and processing orders
- Discussing sizes or customisations
- Arranging dispatch and delivery
- Sharing order updates
- Responding to enquiries and support requests
- Improving our products and customer experience
3. Payments
Payments are completed through mutually agreed methods. The Cushion Club does not intentionally store sensitive card or banking information beyond what is required to complete an order.
4. Sharing Your Information
We do not sell, trade, or misuse your personal information. Your details may be shared only when necessary with delivery partners or service providers involved in completing your order.
5. WhatsApp & Direct Communication
As many orders are finalised through WhatsApp, conversations may be used for order confirmation, support, and customer communication only.
6. Website Usage Data
Our website may collect basic technical or browsing information to improve website performance and user experience.
7. Data Security
We take reasonable care to protect your information and handle it responsibly.
8. Your Choices
You may contact us if you would like to update or remove your information, subject to any active order requirements.
9. Policy Updates
This Privacy Policy may be updated from time to time as our business evolves.
10. Contact Us
For any privacy-related questions, please contact us through our official WhatsApp or contact details provided on the website.